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Zoome Casino Terms & Conditions
1. General terms and account eligibility
These Terms & Conditions apply to your use of the Zoome Casino website, games, account services and any other features made available through the site. They should be read together with the Privacy Policy, Responsible Gambling information, game rules and any promotional terms that apply to you. If there is a difference between these general terms and a specific promotion or game rule, the more specific terms will generally apply to that activity.
You must be legally entitled to use online gambling services in your location. You must also meet the minimum legal age that applies to you under relevant Australian law. Zoome Casino may request evidence of age, identity, location or other information before allowing access to some or all services. You must provide information that is accurate, complete and current, and you must update it if it changes.
Only one account may be created and used by each player unless Zoome Casino expressly agrees otherwise. An account must be registered in your own name and may not be sold, transferred, shared or operated by another person. You are responsible for keeping your login information confidential and for all activity carried out through your account. If you believe that your account has been accessed without permission, you should stop using it and contact support through the available website channels.
- Do not create an account using another person’s details or payment method.
- Do not allow another person to use your account or attempt to access another player’s account.
- Do not provide false, misleading or incomplete information.
- Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- Do not use software, devices or methods intended to interfere with the website, games or other players.
Zoome Casino may refuse an account application, restrict access, suspend an account or close an account where it reasonably considers this necessary to meet legal, regulatory, security, responsible gambling or operational requirements. Where permitted, you may be asked to complete verification before deposits, withdrawals or continued play are available. Any decision affecting an account may be made in accordance with applicable law and the information reasonably available at the time.
You are responsible for checking that the services are permitted in your location before registering or playing. You must not access the website from a jurisdiction where online gambling is prohibited or restricted. Zoome Casino may use technical or account information to identify location, protect the service and meet its legal obligations.
2. Deposits, play and withdrawals
You may only deposit funds using a payment method that is registered in your name or that you are authorised to use. Payment options, minimum or maximum transaction amounts, processing requirements and any applicable fees may be displayed on the website and can change from time to time. You should check the information shown before confirming a transaction.
All deposits must be made for the purpose of using the available services. You must not use the website as a bank account, payment facility or way to transfer funds to another person. Zoome Casino may delay, reject or review a transaction where additional checks are required, a payment is reversed, or the transaction appears unusual or inconsistent with these terms.
You are responsible for ensuring that your deposits are affordable and that you remain within any personal limits you have selected. Gambling outcomes are uncertain. A deposit does not guarantee a win, return or particular result. Game outcomes are determined by the relevant game system and cannot be changed by customer support or by a player’s previous results.
Withdrawal requests may be subject to identity, payment and account checks. Funds may be returned through the original payment method where possible, or through another approved method. A withdrawal can be delayed or declined where information is missing, a transaction needs review, a payment has not been cleared, or an account is found to breach these terms. Any available withdrawal instructions and requirements will be shown through the website or provided during the request process.
- Check your account balance and transaction details before placing a bet or requesting a withdrawal.
- Use only payment methods that you are permitted to use.
- Keep records of relevant deposits, withdrawals and account communications.
- Respond promptly if verification or further information is requested.
- Contact support through the available website channels if you identify an incorrect transaction or account balance.
If a technical error, display error or system issue affects a game, bet, balance or transaction, Zoome Casino may correct the affected record in accordance with the applicable game rules and legal requirements. Bets or results that cannot be reliably processed may be cancelled or reviewed. You should not attempt to exploit a known error and should report it through the available support channels.
You are responsible for reviewing each bet or game action before confirming it. Once an action has been accepted by the system, it may not be changed or cancelled except where the relevant game rules, technical circumstances or applicable law allow this. Any displayed balance remains subject to later verification and correction where an error or unauthorised transaction is identified.
3. Promotions, website use and intellectual property
Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own terms, including any eligibility conditions, activation requirements, expiry rules, wagering requirements, game restrictions, maximum values or other limitations. You should read the complete offer terms before accepting or using a promotion. If you do not meet the relevant conditions, an offer or associated winnings may not be available.
A promotion may be limited to one offer, account, household, device, payment method or other qualifying group where stated in the applicable terms. Zoome Casino may withdraw, change or cancel an offer where required by law, where an error has occurred, or where the offer has been misused. Promotional participation must be genuine and must not involve collusion, manipulation, automated play or activity designed to obtain an unfair advantage.
You must use the website responsibly and in a way that does not affect its security, performance or availability. You must not copy, modify, reproduce, reverse engineer, frame, scrape or commercially exploit website content unless you have written permission or the law permits you to do so. You must not upload harmful code, attempt to bypass security controls, interfere with other users or use automated tools to access games or account functions.
The website, branding, text, graphics, software, game content and other materials are protected by intellectual property laws and remain the property of their respective owners. Your use of the website gives you a limited, personal and non-transferable permission to access the services for lawful purposes. It does not give you ownership of any website content, software or brand material.
Website content is provided for general information and may be updated, corrected, suspended or removed without notice. Zoome Casino does not promise that the website will always be available, uninterrupted, error-free or suitable for every device. You are responsible for maintaining a suitable internet connection, compatible equipment and appropriate security software.
4. Responsible gambling, privacy and changes
Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play, only gamble with money you can afford to lose, and take regular breaks. Do not gamble when you are distressed, affected by alcohol or drugs, or trying to solve financial problems. If gambling is no longer enjoyable or is affecting your life, stop playing and seek support from an appropriate Australian gambling-help service.
- Set deposit, spending or session limits where these tools are available.
- Consider a time-out or account closure if you need a break.
- Do not chase losses or increase stakes to try to recover money.
- Keep gambling separate from essential household spending.
- Seek independent help if you are concerned about your gambling or someone else’s gambling.
Personal information is handled in accordance with the Zoome Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify identity and age, process payments, protect accounts, prevent fraud, meet legal obligations and improve the website. You should review the Privacy Policy for information about data handling, security, disclosures and your available privacy rights.
Zoome Casino may update these Terms & Conditions from time to time to reflect changes to services, technology, legal obligations or business processes. The updated version will be made available on the website. Your continued use of the services after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the website and follow the available process for closing your account.
To the extent permitted by law, Zoome Casino is not responsible for loss caused by events outside its reasonable control, including interruptions to communications networks, payment services, equipment, software or third-party services. Nothing in these terms excludes, restricts or changes a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or changed under applicable Australian law.
If you have a question about these Terms & Conditions, an account transaction, a game or a responsible gambling option, please use the contact or help channels provided on the Zoome Casino website. Please do not include sensitive payment or identity information in an unsecured message unless the website specifically requests it through an approved process.