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Responsible Gaming
Gamble responsibly
Gambling involves risk, and losses can occur. There is no guaranteed strategy, system or outcome that can ensure a win. Past results do not predict future results, and a run of losses does not make a win more likely. Games are designed to be played for entertainment, not as an alternative source of income.
Responsible gambling means making informed decisions and remaining in control of how much time and money you spend. Only gamble with money you can afford to lose after essential expenses have been paid. Never use money needed for rent, bills, food, education, medical care or other important commitments.
- Set a spending limit before you begin and do not exceed it.
- Set a time limit and take regular breaks away from gambling.
- Keep gambling separate from everyday spending and household finances.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Do not chase losses by increasing bets or continuing to play after losing.
- Treat wins as temporary outcomes rather than money that must be reinvested.
- Do not borrow money or use credit to gamble.
- Talk openly with someone you trust if gambling starts to concern you.
If gambling is no longer enjoyable, or if you feel unable to stop, take action early. You can reduce or stop your gambling, use available account controls and seek independent support. Asking for help is a practical step and is not something to feel embarrassed about.
Recognising gambling harm
Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and different people may experience different warning signs. Paying attention to changes in your behaviour can help you respond before the situation becomes more serious.
Possible warning signs
- Spending more time or money gambling than you intended.
- Thinking about gambling frequently or feeling restless when you cannot play.
- Increasing bet amounts to achieve the same excitement.
- Trying repeatedly to win back money that has been lost.
- Hiding or minimising gambling activity from family, friends or colleagues.
- Borrowing money, selling belongings or missing payments because of gambling.
- Feeling anxious, guilty, irritable or low after gambling.
- Neglecting work, study, relationships, sleep or other activities.
- Attempting to stop or cut back but finding that you cannot do so.
- Gambling to escape personal problems or difficult feelings.
One warning sign may be enough to review your gambling. Several signs may indicate that you should stop gambling and seek support. You do not need to wait until a crisis occurs, and you do not need to manage the situation alone.
A practical pause plan
- Stop playing and close the gambling session.
- Review your recent gambling activity and consider whether it matches your intended limits.
- Remove easy access to gambling funds where possible and avoid borrowing money.
- Tell a trusted person what is happening and ask them to support your plan.
- Use account restrictions or request a break or self-exclusion where available.
- Contact an independent gambling support service for confidential advice.
Tools and account controls
Zoome Casino may provide responsible gambling features that can help you manage your activity. Depending on the account and service features available, these may include deposit or spending limits, session reminders, activity information, temporary breaks and self-exclusion. These tools are intended to support your decisions, but they do not replace personal judgement or professional assistance.
Consider setting limits before you play rather than waiting until after a loss. A limit should reflect what you can genuinely afford and the amount of time you are comfortable spending. Do not increase a limit simply because you have lost money or because you expect a win.
A temporary break can provide time away from gambling. Self-exclusion is a stronger step that prevents gambling for a selected period or until the relevant process is completed. If you choose self-exclusion, do not create another account or attempt to bypass the restriction. Where available, review the applicable account terms to understand how restrictions operate.
If you want to reduce or stop your gambling, contact the available player support channel through the website and clearly explain what assistance you need. We may ask questions to help apply the appropriate account measure. Account restrictions may not remove existing financial obligations, so review your account information and applicable terms before taking action.
Protecting your account
- Keep your login details private and use a strong, unique password.
- Do not allow another person to use your account.
- Monitor account activity and report anything you do not recognise.
- Consider keeping gambling funds separate from money used for household expenses.
- Do not try to avoid a restriction by opening another account or using someone else's account.
Support for Australian players
Independent support is available in Australia for people affected by gambling, as well as for family members and friends. Gambling Help Online provides information, counselling and support options for gambling concerns. State and territory gambling support services can also provide advice tailored to your location. You can find current information through official Australian health or government websites.
If gambling is affecting your mental health, speak with a qualified health professional or an independent counselling service. If you feel at immediate risk of harming yourself or someone else, contact emergency services in Australia or seek urgent help from a hospital emergency department. In a non-urgent crisis, Lifeline Australia may also provide support through its current official channels.
Support can be useful even when you are helping someone else. Approach the conversation calmly, focus on the effect gambling is having and avoid covering debts or making promises that enable continued gambling. Encourage the person to seek professional advice and respect that change can take time.
Age and personal responsibility
Gambling is restricted to adults who meet the applicable legal age and verification requirements. Do not allow minors to access your account, device or payment methods. Parents and carers should use device controls and keep account credentials and financial information secure.
Responsible gambling is a shared responsibility. Zoome Casino provides information and account features intended to support safer play, while each player remains responsible for their decisions and use of the service. If you are concerned about your gambling, act early, take a break and seek independent assistance.