Privacy Policy | Zoome Casino

Information we may collect

To provide an online casino service, Zoome Casino may handle information supplied by you, information created through your use of the website, and information received from service providers or other lawful sources. The information collected depends on how you interact with the website and the services you use. We aim to collect information that is reasonably needed for account administration, player safety, service delivery and compliance responsibilities.

Account and contact details

When you register or communicate with us, we may collect details such as your name, date of birth, residential or contact information, username, account credentials, preferences and records of communications. We use these details to create and administer your account, respond to questions, provide notices, maintain account security and deliver requested services.

Identity and verification information

We may request documents or information needed to confirm identity, age, residency or account ownership. This may include identity documents, information extracted from those documents, and information about the source or ownership of funds where appropriate. Verification information helps prevent identity misuse, fraud, underage access, money laundering and other prohibited or unlawful activity.

Payment and transaction records

We may receive and maintain records of deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, and other transactions connected with your account. Payment providers may process payment details on our behalf. We may receive confirmation, status, reference and risk information without necessarily holding complete payment card details.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, session activity, referral information and access times. We may also collect information about how you use the website, including interactions with features and account security events. This information supports website operation, troubleshooting, security, analytics and service improvement.

Information from other sources

Where permitted, information may be received from payment providers, identity and verification services, fraud-prevention services, technical providers, customer support tools or other parties assisting with the services. We may combine this information with information already associated with your account when necessary for legitimate operational, security or legal purposes.

How we use information

Personal information is used for purposes connected with operating and protecting the website and providing services to players. The main purposes may include the following:

Creating, verifying, maintaining and closing player accounts.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the services.
Detecting, preventing and investigating fraud, scams, collusion, account misuse, money laundering and other suspicious or prohibited activity.
Meeting applicable legal, regulatory, taxation, reporting, record-keeping and responsible gambling obligations.
Providing customer support, responding to requests and communicating important service, security or account information.
Managing website performance, functionality, security and availability.
Understanding how the website is used so that features, content and user experience can be improved.
Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
Enforcing applicable terms, investigating complaints and protecting the rights, property and safety of players, the website and relevant third parties.

We may use information where it is needed to provide a service you request, to meet a legal or compliance obligation, to protect the security and integrity of the website, or for another lawful business purpose. Where consent is relied upon for a particular use, you may withdraw that consent as described below. Withdrawing consent does not affect processing that took place before withdrawal or processing that can continue on another lawful basis.

Marketing communications

If you receive marketing messages, you can usually opt out by using the unsubscribe option in the message or by contacting us. You may still receive essential operational communications, such as account, security, transaction or service notices, because these are not marketing messages.

Cookies, sharing and security

Cookies and similar technologies

Zoome Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, help protect against fraud and understand website usage. Some cookies may be placed by service providers that assist with analytics, security, payments or other website functions. Cookies can help us recognise a returning browser, but they do not automatically provide information such as your name unless that information is connected with your use of the website.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not operate correctly or some account features may be unavailable. Browser controls vary, so refer to the settings or help information for the browser and device you use.

When information may be shared

Information may be shared with carefully selected providers that help operate the website, including payment processors, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support platforms, analytics providers and professional advisers. These parties should only handle information for relevant services or purposes and may be subject to confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to comply with a legal request, court process or official requirement; protect players or other people; investigate suspected unlawful or prohibited activity; enforce applicable terms; or protect the security and rights of the website and its service providers. If the website or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to applicable privacy requirements.

Security

Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. No online service can guarantee complete security. Players should use a strong, unique password, keep login details confidential, sign out of shared devices and contact support promptly if they believe an account or payment method has been compromised.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications. Some requests may be limited where information must be retained for security, fraud prevention, dispute management, legal compliance or another permitted purpose.

How to make a request

To exercise your privacy rights or ask a question about the handling of your information, contact support@zoomcasino.wtf. Please explain what you are requesting and include enough information for us to identify the relevant account. We may need to verify your identity before providing information, changing account details or completing a deletion request. This helps prevent personal information from being disclosed to the wrong person.

Access: ask for a copy or summary of personal information associated with your account, subject to applicable limitations.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
Deletion: ask for personal information to be deleted or your account to be closed, noting that some records may need to be retained.
Marketing consent: withdraw consent to marketing communications or ask for promotional contact to stop.

We will consider and respond to valid requests within a reasonable period and may explain if a request cannot be completed in full. Closing an account does not necessarily result in immediate deletion of every record. Some records must be kept for a period required by law, including records connected with transactions, identity checks, security, complaints and compliance. Once retention is no longer required, information may be deleted, anonymised or securely disposed of in line with applicable procedures.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The updated version will apply from the date it is published. Players should review this page periodically, particularly before continuing to use the website after an update.