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Betting Rules
1. General betting conditions
These rules apply to all bets and games offered through Zoome Casino unless a particular game, promotion, or product displays additional conditions. Game-specific rules, table limits, promotional terms, and other notices may form part of the conditions that apply to your activity. Where a special rule conflicts with a general rule, the specific rule for the relevant game or offer will generally apply.
You must be legally permitted to gamble online in your location and must meet any minimum age requirement that applies to the service. You are responsible for checking that online gambling is lawful for you before using the website. Access may be restricted where gambling services are not available or where Zoome Casino is unable to offer services for legal, regulatory, technical, or operational reasons.
Your account must be used only by you. You must provide information that is accurate, complete, and current, and you must update it when circumstances change. Account credentials and payment details must be kept secure. You should tell Zoome Casino promptly if you believe that someone else has accessed your account or used it without permission.
- One person may use only the account or accounts permitted under the applicable account terms.
- You must not allow another person to place bets through your account.
- You must not use the service for unlawful activity, fraud, money laundering, or any other prohibited purpose.
- You must not interfere with the website, games, payment systems, or security controls.
- You must not use tools, software, or methods intended to manipulate a game or gain an unfair advantage.
Zoome Casino may carry out identity, age, location, payment, and security checks. You may be asked to provide documents or information before an account can be used fully, before funds can be withdrawn, or when activity requires review. If requested information is not supplied, or cannot be verified, access to some account functions may be restricted in accordance with the applicable terms.
2. Placing and confirming bets
Before confirming a bet, check the selected game, stake, number of entries, odds or displayed terms, and the total amount being wagered. A bet is normally accepted only when the website confirms it and records it in your account activity. A selection placed on a device does not necessarily mean that the bet has been accepted. You should review the confirmation or transaction history before assuming that a bet is active.
Once a bet has been accepted, it generally cannot be changed or cancelled by the player unless the relevant game rules, product terms, or applicable law expressly allow this. A request to cancel a pending action does not guarantee that the action will be stopped. If a technical interruption occurs, the account record and the game or transaction logs may be used to determine whether a bet was accepted and how it should be treated.
Stake limits and displayed information
Minimum and maximum stakes may apply to particular games, markets, tables, accounts, payment methods, or promotional activities. Any limit shown on the website applies at the time it is displayed and may be subject to change. The available balance shown in your account may include funds that are restricted, pending, or subject to additional conditions, so it should not always be treated as immediately withdrawable cash.
You are responsible for checking the details of a bet before submitting it. If a displayed price, game detail, result, or balance appears incorrect, do not rely on it. Contact the relevant support channel through the website and keep a record of the transaction or screen information where possible. Bets affected by an obvious error, system malfunction, interruption, or other exceptional event may be reviewed and corrected or voided under the applicable rules.
Game operation and interruptions
Games may be temporarily unavailable because of maintenance, software updates, network issues, supplier interruptions, or other technical events. If a game stops unexpectedly, do not repeatedly submit the same action until you have checked your account history. Completed game actions are generally determined by the official game record. Where the outcome cannot be established reliably, the transaction may be investigated and handled according to the relevant game rules and applicable requirements.
3. Outcomes, settlement, and payments
Game results are determined by the rules of the relevant game and, where applicable, by the outcome generated by the approved game system or software. Results shown in the website interface may be subject to confirmation. Once a result has been confirmed and recorded, it will normally be settled in accordance with the displayed rules. You should retain your account history and transaction records for your own reference.
Where an error affects a game, bet, result, balance, or settlement, Zoome Casino may correct the affected record. This may include removing an incorrect credit, restoring a stake, adjusting an outcome, or voiding a bet when the proper result cannot be established. If you have received funds or credits in error, they may be recovered from your account or otherwise dealt with under the applicable terms.
Deposits and withdrawals are subject to the payment method rules displayed on the website, identity checks, account status, and any applicable legal or security requirements. You must use a payment method that belongs to you or that you are authorised to use. A deposit may be rejected, delayed, reversed, or reviewed where the payment cannot be verified or where unusual activity is identified.
- Check that your payment and account details are correct before confirming a transaction.
- Use only permitted payment methods and do not deposit funds on behalf of another person.
- Review your balance and transaction history regularly.
- Keep documents requested for verification clear, current, and genuine.
- Do not attempt to bypass account, payment, location, or responsible gambling controls.
A withdrawal may be subject to verification before it is processed. Additional checks may apply if account information is incomplete, if a payment source requires confirmation, or if activity needs to be reviewed for security or compliance reasons. Processing times can vary and should not be treated as guaranteed unless a specific term says otherwise. Any taxes or personal reporting obligations connected with gambling activity are your responsibility.
4. Promotions, disputes, and responsible play
Promotions and special offers
Promotions, bonuses, free games, loyalty benefits, and other offers may have separate terms. Those terms can include eligibility requirements, time limits, wagering or playthrough conditions, game restrictions, stake limits, payment conditions, and rules about withdrawals. Read the terms of an offer before participating. If a promotion is not available to you, is used contrary to its terms, or appears to have been applied in error, the associated benefit may be removed or adjusted.
Zoome Casino may change, suspend, or withdraw an offer where permitted, including where there is misuse, a technical issue, suspected fraud, or a change in legal or operational requirements. Promotional activity must not be used to create multiple accounts, conceal ownership, or obtain an unfair benefit.
Errors, complaints, and disputes
If you believe that a bet, game result, account balance, payment, or promotion has been handled incorrectly, review your account history and raise the issue through the support options available on the website. Include relevant details such as the date, game, transaction reference, amount, and a clear description of the concern. Providing complete information can help the matter be reviewed efficiently.
Reviews may consider account records, game logs, payment records, communications, security information, and the rules that applied at the time. A decision may be delayed while information is verified. You should not attempt to resolve a disputed transaction by opening another account or repeatedly submitting the same request. If a complaint cannot be resolved through the available internal process, any further options will depend on the applicable terms and Australian requirements.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for essential expenses. Take regular breaks, keep track of time and spending, and avoid gambling when affected by alcohol, stress, or strong emotions. Never chase losses by increasing your stakes or continuing for longer than planned.
- Set personal spending and time limits before playing.
- Use available account controls or restrictions if you need help managing your play.
- Consider taking a break or closing your account if gambling is no longer enjoyable or controlled.
- Speak with a qualified gambling support service if you are worried about your gambling or someone else’s gambling.
- Seek immediate help from emergency services if gambling-related distress creates an urgent safety concern.
These Betting Rules should be read together with the other policies and terms published by Zoome Casino. The rules may be updated from time to time to reflect changes to the service, games, law, security requirements, or responsible gambling standards. The version displayed on the website at the time of your activity will generally be the relevant version, subject to applicable law.